What personal information do we collect about you?

When you access and move around Custom-Funky, register an Account with Custom-Funky or purchase a Product from Custom-Funky, we may collect some or all of the following personal data about you:

We may also collect some of this personal data from third parties who have your consent to pass your details to us.

In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product). We will not use this information for anything other than providing the Services for which the information was supplied.


How do we use your personal information?

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us.

When you sign up to Custom-Funky and agree to our terms and conditions, we need to process certain data that allows Custom-Funky:

If you’ve told us it’s OK (or unless you’ve asked us not to after a purchase), we would like to contact you to provide information about products or services we think might interest you. You may withdraw this consent at any time.

For legitimate business reasons, we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you. We would also use this data in connection with the prevention and detection of fraud and other crime.

If you elect to store a Payment Method with us, that Payment Method will not, in fact, be stored by Custom-Funky itself, but instead, it will be stored by a payment service provider under contract with us. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your Custom-Funky order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. To remove or change a stored Payment Method, please follow the procedures specified on the Site or App, or contact our customer services team.

If you are asked to provide a phone number for a product you are ordering, note that the phone number will be provided to the deliverer of your order – and (unless you specifically opt not to permit this) will appear on your order's packaging – to assist with the delivery process. If you do not wish your phone number to be used in this way, then please do not provide a phone number when placing your order.

We may use automatically collect anonymous information about your use of Custom-Funky. For example, we may automatically log which parts of Custom-Funky you access, which web browser you deploy and the website from which you linked to Custom-Funky. You cannot be identified from any of this information. It enables us to compile statistics about the use of Custom-Funky and to help target aspects of Custom-Funky and advertising to you more accurately.


Disclosing your personal data

We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including deliverers and payment service providers) under contract with us. To enable us to provide our service, we share data with the following categories of organisations:


Email and Text preferences

When you sign up, we will ask you if you’d like to receive information about other products and services. The emails and mobile communication (such as text (SMS) and "push" notification). You can change your preferences at any time on the Account Details page. Alternatively, you can click “Unsubscribe” on any email you receive or reply “STOP” to an SMS.

You can also choose to receive reminders when it’s time to send your friend or relative another card or gift. You can control these on your My Reminders page.

To thank you for being a loyal customer, you can also sign up for our Custom-Funky Rewards Loyalty Programme. When you join the programme and while you’re a member, you may receive emails and SMS messages. To stop these, you may leave the programme at any time by visiting My Rewards or unsubscribe as above.

When you make a purchase or when we have important information to tell you about your account, you will receive service messages to keep you up to date.


International transfers

We may transfer personal data that we collect from you to third-party data processors located in countries that are outside of the European Economic Area (EEA) and to other Photobox group companies in connection with the above purposes. Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third-party data processors deal with your personal data in accordance with this privacy notice. Any transfers are done in accordance with the standards laid down by the EU Commission and/or decisions of the European Court of Justice.


Data Retention

If you have not logged into your account for 40 months, your personal details and any photos or other content will be deleted. Any photos you have uploaded will be kept for longer in a depersonalised form (i.e they can no longer be associated with you or your account) for research and analytical purposes. We retain other minimal data for tax, anti-fraud and other purposes in accordance with our data retention policy.


Your rights

Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:

To discuss any of these rights, please contact Customer Services.

Additionally, you have the right to lodge a complaint with the Data Protection regulator. In our case, this is the Information Commissioner's’ Office in the UK. Details of how to contact them can be found at ICO.org.uk.


Links to third party sites

Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.


Security

We employ significant technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. We believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally. However, there are things we can all do to help stay safe and secure online:


Deceptive emails

We will never ask you to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.


Updates to this notice

This privacy notice was last updated on 10th April 2018 Please check back regularly to keep informed of changes to this Notice.